Payments for active subscribers happen on the same date every month unless the sign up
date was on the 31st and the debit date falls on a month that does not have 31 days -
then the debit will occur on the last business date of the month.
All requests for cancellation must be submitted a minimum of
three days before the billing date.
debited on the same date monthly - within 24 hours of the same date of sign up. Prior to
cancellation we recommend you have all the files you need to move forward with another
designer to you by our support staff. Once a subscription has been canceled, any files
kept on our server related to that subscription will be removed immediately.
Cancellations cannot be for a future date.
When a subscription has been canceled, any service provided by Dainty will be
immediately suspended and/or canceled until the subscription has been renewed. This is
inclusive of any pending jobs, tasks, revisions, hosting and support.
If a cancellation happens outside of business hours, the cancellation takes effect upon
the next operating business day. Cancellation requests must be made at least a business
day before payment is due. Upon cancellation, any files of the clients kept on our
server will be removed.
It's the client's responsibility to ask for all needed files prior to their subscription
being canceled, and to download any files from the links given to them previously.
If a subscription becomes past due, any pending projects and revisions will be halted
until the subscription has been reactivated by a successful debit.
If your subscription payment becomes past due, the debit attempts will happen
intermittently until the subscription payment attempt is successful or canceled. Once
the overdue payment is successful the debit will continue as normal on the same date as
the initial sign up.
Payments are recurring regardless of how much or how little you use the service. Think
of it as an unlimited phone plan - just because you didn't use it doesn't mean you don't
have a phone bill.
At this point in time we do not offer the ability for pausing memberships, however you
can cancel your subscription and re-join at any point in time at the current plan rates.
Alternatively, if you're going to be away for a bulk period of time, you're more than
welcome to give us a bulk amount of tasks to be distributed over that period of time.
In the event that you become a Zombie, we're not liable for if you're unable to stop any
of your recurring payments, you're more than welcome to continue utilizing our services
as long as you do not cause any harm ourselves, staff, clients or any penguins.